Privacy Policy

Welcome to Hadhvi Eyecatchers (“Company”, “we”, “our”, “us”).
We value your trust and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, store, protect, and share your information when you visit our website, browse our products, or make a purchase.

By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

1.1 Personal Information (Provided by You)

This includes details that identify you directly:

  • Full Name

  • Billing Address

  • Shipping Address

  • Phone Number

  • Email Address

  • Payment Information (handled by secure third-party payment gateways)

  • Order History

  • Any details shared during customer support inquiries

1.2 Automatically Collected Information

When you use our website, certain data is automatically collected:

  • IP address

  • Browser type and version

  • Device type (mobile/desktop/tablet)

  • Operating system

  • Pages you visited

  • Time spent on each page

  • Date and time of visit

  • Referring website links

  • Cookie data

This helps us improve your shopping experience and secure our platform.

1.3 Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Keep you logged in

  • Remember items in your cart

  • Track browsing behavior for improvements

  • Show personalized product suggestions

  • Measure site performance

You may disable cookies anytime through your browser settings, but certain site features may not function smoothly.

2. How We Use Your Information

We use the collected data to:

2.1 Fulfill Services

  • Process orders

  • Confirm payments

  • Ship products

  • Send order updates and delivery notifications

2.2 Customer Support

  • Respond to queries

  • Assist with returns or issues

  • Improve support quality

2.3 Improvements and Optimization

  • Enhance site navigation

  • Fix errors or technical issues

  • Improve product recommendations

2.4 Marketing (Only With Your Consent)

  • Send offers, updates, and promotions

  • Notify you about new arrivals

  • Personalized advertising

You can opt out anytime.

2.5 Legal and Safety Reasons

  • Prevent fraud

  • Comply with Indian laws and regulations

  • Protect the rights and safety of our customers

3. Payment Information & Security

  • All payments are handled securely by trusted third-party gateways (such as Razorpay/Paytm/etc. if you use them).

  • We do not store your card details, UPI PIN, CVV, or banking login information.

  • Sensitive data is encrypted during transmission.

4. Sharing Your Information

We never sell or rent your personal data.
We share information only with trusted partners, strictly for service purposes:

4.1 Delivery Partners

To ship your orders to your doorstep.

4.2 Payment Gateways

For secure transaction processing.

4.3 Technical Service Providers

For website hosting, analytics, and maintenance.

All partners follow confidentiality and data protection rules.

5. Data Protection & Security Measures

We implement industry-standard measures to protect your data:

  • Secure SSL encryption

  • Protected servers

  • Limited access controls

  • Regular security updates

  • Monitoring for unauthorized activities

However, no system is 100% secure. By using our website, you acknowledge this risk.

6. Your Rights as a User

You have full control over your information.
You may request to:

  • Access the data we store

  • Correct inaccurate information

  • Delete your account or data (unless legally required to keep it)

  • Unsubscribe from marketing

  • Opt out of cookies

To request these actions, email us at:
support@hadhvieyecatchers.com

7. Data Retention

We retain:

  • Order records for legal, tax, and audit purposes

  • Customer account details till you choose to delete

  • Marketing consent until you unsubscribe

We store data only for as long as needed.

8. Third-Party Websites

Our website may contain links to external sites.
We are not responsible for their privacy practices.
We recommend reviewing their privacy policies before sharing information.

9. Children’s Privacy

We do not knowingly collect information from children under 13.
If you believe a child has shared information with us, please contact us immediately.

10. Changes to This Privacy Policy

We may update this policy periodically.
If changes are significant, we will notify you via:

  • Email (if subscribed)

  • Announcement on our website

The “Last Updated” date indicates the most recent revision.

11. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, contact us at:

Hadhvi Eyecatchers
Email: support@hadhvieyecatchers.com