Refund and Returns Policy

Thank you for shopping at Hadhvi Eyecatchers! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your items, we offer a return and refund policy under the conditions outlined below.

1. Return Eligibility

• Returns: We will return all the products within 7-14 days from the date of delivery.
• Condition of Items: The returned items must be in their original condition, unused, unwashed, and with all tags, packaging, and receipts intact. We reserve the right to reject returns that do not meet these criteria.
• Non-returnable Items: Certain items may not be eligible for return, including:
  • Custom or personalized products
  • Sale or clearance items (unless otherwise specified)

If you are unsure whether your item is eligible for return, please contact us at +91 8903883878 before initiating the return.

2. How to Return an Item

To return an item, please follow these steps:

1. Contact Us: Before returning an item, please reach out to our customer service team at +91 8903883878 . Provide your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number and detailed instructions for returning the product. Please do not return items without prior approval.
3. Packaging and Shipping: Carefully pack the item in its original packaging, including all tags, labels, and receipts. You will be responsible for the return shipping costs unless the item is defective or damaged upon arrival. We recommend using a tracked shipping method to ensure the safe return of your item.
4. Shipping Address: Return the item to the following address: [Company address:Hadhvi Eyecatchers, C/O Lavanya Murugan, 72, Narasothypatty, Salem-636004. Tamilnadu, India]

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the status of your refund. If the return is approved, we will process your refund to your original payment method. Please note:

• Processing Time: Refund will be credit within 7-10business days in customer bank account once we receive the returned item
• Shipping Costs: Shipping charges are non-refundable unless the item is defective or there was an error on our part (e.g., wrong item shipped).
• Restocking Fees: In some cases, a restocking fee may apply (please specify amount or percentage if applicable). This will be deducted from your refund.

4. Exchanges

Currently, we do not offer direct exchanges for products. If you wish to exchange an item for a different size, color, or product, you must return the original item for a refund and place a new order for the desired product.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within [7 days] of receiving your order. We will offer you the following options:

• A full refund, including shipping charges.
• A replacement item, if available.

To initiate a claim for damaged or defective items, please provide us with photographic evidence of the damage or defect, along with your order number.

6. Late Returns

Returns made after the return window (typically [14 days] from the delivery date) may not be accepted and may be sent back to you.

7. Order Cancellations

If you wish to cancel an order, please contact us immediately. Orders can only be canceled before they have been shipped. Once an order is dispatched, it cannot be canceled, but you may return it according to the return policy once received.

8. Customer Responsibilities

• Return Shipping Costs: Unless the item is defective or there was an error in the order, the customer is responsible for return shipping fees. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
• Lost Returns: We are not responsible for items lost during return shipping. Please keep your proof of return shipping to ensure the item is safely returned.

9. Contact Us

If you have any questions about our Return and Refund Policy, or if you need assistance with a return, please contact us at:

Hadhvi Eyecatchers
[Company address:Hadhvi Eyecatchers, C/O Lavanya Murugan, 72, Narasothypatty, Salem-636004. Tamilnadu, India]
Email: [hadhvieyecatchers@gmail.com]
Phone: [+91 8903883878]

10. Shipping policy

Once order will be placed we will deliver the product within 5 working days