Refund and Returns Policy

Last Updated: [14-11-2025]

Thank you for shopping with Hadhvi Eyecatchers.
We value your trust and ensure every product is checked carefully before dispatch.
Please read our Return & Refund Policy before placing your order.

1. No Return Policy

Hadhvi Eyecatchers follows a strict No Return Policy for all products.

Due to the nature of our sarees—including delicate work, handwoven designs, embroidery, zari, prints, and hygiene standards—we do not accept returns for any reason including:

  • Change of mind

  • Colour difference due to screen display

  • Fabric expectations or design variations

  • Minor thread pulls, small weaving variations (common in handloom/embroidered work)

  • Incorrect size of saree draping (sarees are free-size)

Once delivered, the product cannot be returned under any circumstances.

2. No Refund Policy

We follow a No Refund Policy for all orders.

Payments will not be refunded for:

  • Customer dissatisfaction

  • Personal preference

  • Shipping delays by the courier

  • Wrong address provided by customer

  • Orders canceled after shipping

Refunds are only applicable in rare cases when:
✔ A completely wrong product (different design) is delivered
✔ There is proven physical damage on arrival
✔ The customer provides a full unboxing video as proof

Without an unboxing video, complaints cannot be processed.

3. Wrong or Damaged Product – Replacement Only

If you receive a damaged or wrong product, we offer replacement only, not refund.

To initiate a replacement, you must:

  1. Record a complete unboxing video (from opening the package to showing the entire product).

  2. Contact us within 24 hours of delivery.

  3. Submit the video and photos for verification.

If approved, we will send a replacement of the same product.

4. Non-Returnable Items

All items sold by Hadhvi Eyecatchers are non-returnable, including:

  • Sarees

  • Blouses

  • Custom-stitched items (if applicable)

  • Sale items

  • Accessories

5. Courier Delays

We are not responsible for delivery delays caused by the courier service, weather, or external factors.

Refunds will not be issued for such delays.

6. Cancellation Policy

Orders cannot be canceled once processed or shipped.
Refunds will not be provided for canceled orders after dispatch.

7. Contact Us

For concerns about damaged or wrong products, contact:

Hadhvi Eyecatchers
Email: support@hadhvieyecatchers.com